Support

For questions and comments regarding the software, you can post a comment in the ‘comments’ section below.

If your issue requires more indepth support, please consider TeamViewer.  This is an awesome utility that allows IQ Spiral to remote control your computer (temporarily).  No need to purchase anything on your part, as IQ Spiral has licensed this software.  We’ve got you covered.  Download: TeamViewer

Other recommended tools for Web-based support is Skype.  Skype is a great way to chat for quick questions as well as for voice and video calls. Website: Skype

Finally, if you’d like to make a call:  Mobile: 210-643-3500

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Robert Ferkel

I have downloaded, licensed and installed on my replica server. The service in running and polling data (i can view the log).

a test email message arrives successfully.

Not sure if it sends an email every 15 minutes or just when a condition changes.

I paused replication for an hour and did not receive an email – I have never received an email beyond the test.

Am I misunderstanding the purpose of this utility?

Andrew

Do you have a trial version of your software?

Andrew

Does this software work as explained with Extended Replication as well? I have a Host server which replicates to a Secondary on-site server. The secondary server which receives the primary host’s replications has extended replication enabled to send it’s copy of the replications to a third off-site server. I want to make sure I can receive notification the same on all three servers.

Andrew

Thank you for your help. I finally got around to purchasing and setting it up on one of my servers and it has been working well so far. I do have one question… From what I have gathered the polling frequency happens every 15 minutes and if the status of the replication has changed it sends an alert. There is also the status alert configurable for daily or weekly emails that I receive at the time I specified. I would like to receive only 1 email per day at the specified customizable alert time. I found I cannot change the… Read more »

Andrew

Hey Brian,

Thanks for the quick response always!

I noticed I am running into an issue with the alert email. Regardless of how many email addresses I list for the Email alert, only the last email address listed is receiving an alert email.

I listed the email addresses according to the user guide by simply adding spaces between them i.e.
first@first.com second@second.com third@third.com
In this configuration only third@third.com receives the email.
If I rearrange the order, still only the last listed email address receives the alert.

Any ideas on this one?

Andrew

Hey Brian, I understand how things can be crazy at times! I was able to figure out the comma solution by guessing and testing. Thanks for the confirmation and updating the guide! As for the previous issue I created a task in Task Scheduler to restart the HVRM service at 11pm. Polling is set to 12 hours so 11pm when the service is restarted and 11am is the next poll. This is nice because I will get a notification during the day if the replication service didn’t recover from the backups the night before but only on failures. If all… Read more »

Boshko

Should I license all primary and replica servers? Or only license for primary servers is enough?

Tim Rookes

Hello,
Just purchased this. I have configured it to send me a status alert at 9am each morning, but it doesnt seem to send anything. Test email works fine and also I have noticed the logs only appear if I restart the service. I have tried setting primary and all.
Any suggestions?

Thanks

Nitin Aggarwal

Hello, does this support Hyper V 2016 and 2019? Thanks.

Karl Smith

Hello,

I have 2 X 5 node clusters

1 in our Main server Room
1 in our Disaster Recovery Server Room

As I have set replication on all VM’s in our MCR hosts does this mean i only need to purchase 5 licenses to replicate from MCR > DR as we are only concerned about replicating one way ?

Or do I just need to purchase 2 licenses . One each for my Replica servers . 1 on MCR & 1 in DR
Regards

Karl

Ferenc

Refer To: C00654269
Hello Sales,

We are Qbs Software Ltd a software distributor/reseller. A customer requires a quote for:

URL – https://www.iqspiral.com/checkout/
Licences – 5

Could you provide us with a quotation?

Kind Regards
Ferenc

Ferenc

Hi Brian Thank you for your reply, however as we haven’t purchased from you before, could you please advise us on below? In order to set your company up as vendor in our system, could you please advise on the following: • May we purchase on behalf of the end user? • Is there a reseller discount? • Payment Method (e.g.: Paypal, credit card, bank transfer)? • What are your payment terms? (e.g.: Net60, Net 90)? If is Online: • How do I register the product to the client? • Would it be possible to email you their details after… Read more »

Brad Nixon

The service does not stay running and will not notify –Loaded on server 2019

Jan

Hallo Brian,

We are considering purchasing this software for our replica servers. Is it possible to monitor multiple replica servers with this package?
Is there also a possibility to request a trial so that we can try the software before purchasing a license?

Karl

Hello,

I have imported the license file. Company Name is showing ok but server name ,license key or valid signature is set to No.

Please help

Karl

Hello,

I have done that but still it wont license correctly. Please can you connect via teamviewer as we urgently need to resolve this issue.

Brian Williams

Yes please call me via Skype, my Skype name is: brian.williams28
My microsoft account is hieyeque1@live.com.
My phone number is +1 210-643-3500…

Pavla

Hi Brian,
We have two licenses in use. I noticed that we are not getting daily notifications any more, and the service is stopping. When I manually start the service and send test email, it arrives, but with all variables and not showing the actual data.
We upgraded from 2016 to 2019. I am not sure whether the upgrade and the issue happened at the same time.
Anything to check?
Thanks,
Pavla

Pavla

Brian,
Thanks for the response. We are on the current version, and you are right, I now remember that the test email always did that.

How do you want me to send you the logs?

I was snooping around in the logs and see this error repeating since the last successful notification on 12/28:
System.Exception: Exception of type ‘System.Exception’ was thrown.
at IQSHVReplMonService1.GetReplicationInfo.Update(String replMode) in C:\Projects\IQS_HVReplMonService\IQS_HVReplMonService\Service\ReplicationInfo\GetReplicationInfo.cs:line 104
at IQSHVReplMonService1.Service1.QueryReplicationInformation() in C:\Projects\IQS_HVReplMonService\IQS_HVReplMonService\Service\Service1.cs:line 834

Pavla

Tim Bache

Hi, ive just bought a licence and installed on my 2019 Hyper V Core server but the service wont start. Any ideas? thanks

Tim Bache

Thanks for the quick response. Thats helped. Its a licencing issue becuase i completely forgot to licence the software. However i dont seem to be able to browse to the licence file under Server Core its just closes the windows. Is there another way? thanks

Tim Bache

Bingo all sorted, thanks for the help and great little product