Support

For questions and comments regarding the software, you can post a comment in the ‘comments’ section below.

If your issue requires more indepth support, please consider TeamViewer.  This is an awesome utility that allows IQ Spiral to remote control your computer (temporarily).  No need to purchase anything on your part, as IQ Spiral has licensed this software.  We’ve got you covered.  Download: TeamViewer

Other recommended tools for Web-based support is Skype.  Skype is a great way to chat for quick questions as well as for voice and video calls. Website: Skype

Finally, if you’d like to make a call:  Mobile: 210-643-3500

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Robert Ferkel
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Robert Ferkel

I have downloaded, licensed and installed on my replica server. The service in running and polling data (i can view the log).

a test email message arrives successfully.

Not sure if it sends an email every 15 minutes or just when a condition changes.

I paused replication for an hour and did not receive an email – I have never received an email beyond the test.

Am I misunderstanding the purpose of this utility?

Andrew
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Andrew

Do you have a trial version of your software?

Boshko
Guest
Boshko

Should I license all primary and replica servers? Or only license for primary servers is enough?

Tim Rookes
Guest

Hello,
Just purchased this. I have configured it to send me a status alert at 9am each morning, but it doesnt seem to send anything. Test email works fine and also I have noticed the logs only appear if I restart the service. I have tried setting primary and all.
Any suggestions?

Thanks